Most compliance training is thought of as dry and boring, but if packaged as a dramatic TV show, it can excite and engage employees, according to compliance experts at a company that has seen and resolved its fair share of compliance issues. Kelly Sargeant, Ericsson’s global head of compliance training and communications, and Vidya Krishnan, its global chief learning officer, explained during a recent conference how their narrative approach to training integrates lessons from different fields without a prohibitive price tag. This article distills their insights, including how, once a program is up and running, a combination of AI and staff contributions can make it ever more efficient. See “Rethinking Click-Through Training: Maximize Effectiveness With Customization” (Apr. 16, 2025).